Responsible Gaming

At rg999 Responsible Gaming — The path to safe and healthy gaming

Rg999 believes gaming should be a fun form of entertainment – not a burden or an addiction. We provide a range of tools and support to help keep you in control. Know your limits, set them, and enjoy the game.

Check your gaming health

Time controlStay aware

Budget managementSet a limit

Emotional controlKeep learning

Taking a breakUrgent

This is for illustrative purposes only. Assess your own situation honestly.

What is responsible gaming

Gaming should be fun, not a burden

Responsible gaming means playing in a controlled and enjoyable way while staying aware of your limits. At rg999, the mental and financial wellbeing of every player is our highest priority.

Online gaming is a great source of entertainment for millions of people. However, for some it can become problematic. rg999 wants to help you avoid that. That's why we provide all the tools, information, and support you may need.

Remember — playing on rg999 is about fun, not making money. Only play with what you can afford to lose. Think of winnings as a bonus, not something to count on.

Gaming is entertainment. Stay calm when you lose. Stay calm when you win. Play within your limits and stay safe.

Warning signs

Watch out for these warning signs

Chasing losses by placing more bets to win back money.

Feeling restless or irritable when you are unable to play.

Lying to family or friends about your gaming activity.

Neglecting work, studies, or family.

Spending beyond your means or taking on debt.

Unable to stop betting and keep going.

Skipping sleep or meals because of gaming.

Playing to escape stress or loneliness.

If you notice these signs: Contact rg999 support immediately and consider setting up self-exclusion or account limits.

Protection tools

Rg999 Responsible Gaming Tools

These tools are in your hands. Use them at any time, for any reason.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis in advance. Once the limit is reached, the system will automatically stop any further deposits.

Takes effect immediately

Session time limit

Set a limit on how long you play in one session. Once the time is up, rg999 will remind you and give you the option to end your session.

Flexible options

Cooling-Off Period

Take a break from 24 hours up to 6 weeks. During this time you won't be able to log in to your account, making it easier to step away from the urge to play.

24–42 day option

Self-exclusion

You can exclude yourself from rg999 for a set period or permanently. Once the request is submitted, we will also stop all promotional communications.

A permanent option is available

Reality check

Receive periodic pop-up notifications showing how long you have been playing and how much you have won or lost. This keeps you grounded in reality.

Customizable

Loss limit

A safeguard that stops you after losing a set amount. It's the most effective way to protect yourself from financial harm.

Financial protection

How to set limits

Set your limits step by step

Log in to your rg999 account

Enter your username and password to access the platform.

Go to Account Settings

Click the profile icon in the top right corner and navigate to "Responsible Gaming" or "Account Settings".

Choose your preferred tool

Deposit limit, session time, cooling-off period, or self-exclusion – choose whichever suits your needs.

Set an amount or duration

Set and confirm limits that match your budget and personal needs.

Get help from support

If you run into any issues with the process or prefer to set limits directly with us, reach out to our 24/7 Support team.

Important: Lowering a limit takes effect immediately. Increasing a limit, however, requires a 72-hour waiting period — this is intentional, and it's there to protect you.

Healthy gaming tips

Build healthy gaming habits

Set your budget first

Before each session, decide how much BDT you're willing to spend. Once you hit that limit, stop — no matter how much you feel like the next one could be a win.

Losing is normal

Losing is a normal part of gaming. Never chase your losses – placing more bets to recover lost money is the biggest mistake you can make.

Take regular breaks

Avoid long uninterrupted sessions. Take at least a 10-minute break every hour – get up, stretch, and have some water.

Play when you're in a good headspace

Avoid gaming when you're angry, frustrated, or under stress. Strong negative emotions make it harder to make good decisions.

Think of it as entertainment

Playing at rg999 is entertainment – just like watching a movie or dining out. Treating it as a source of income is where problems begin.

Tell someone you trust

Let your family or trusted friends know that you game. Being open about it helps prevent problematic behavior from developing.

Check yourself

Are you gaming responsibly?

Ask yourself the questions below and answer honestly. If your answer to any of them is "yes", consider using rg999's responsible gaming tools or reaching out to our support team.

Keep in mind: These questions are not a medical diagnosis – they are purely for self-awareness. If you are experiencing serious issues, please seek professional help.

Rg999 is always here for you. Reaching out for help with a gaming problem is not a sign of weakness – it takes real courage. Our support team is available 24 hours a day, 7 days a week.

1. Did you spend more on gaming last month than you could afford?

Yes, it happens sometimes

No, I'm always in control

Not sure, I haven't kept track

2. After a loss, can you walk away, or do you keep playing?

I can usually stop

I keep going sometimes

Hard to stop most of the time

3. Is gaming affecting your work or time with your family?

No, no impact at all

Sometimes affected to some extent

Yes, it's quite affecting me

4. Do you feel restless or anxious when you can't game?

No, no issues

Feeling a little uneasy

Yes, it makes me very restless

Tip: If the third or fourth option sounds like you, contact rg999 Support today or consider taking a cooling-off period or self-exclusion.

FAQ

Responsible Gaming FAQs

If you have any questions, our support team is always ready to help.

Support: Bengali-language support is available 24/7 via live chat. Don't hesitate to reach out with any concern.

Once a timed self-exclusion period ends, you may resume playing. However, any request to lift the exclusion before it expires will not be accepted. For permanent self-exclusion, reinstatement will only be considered after a minimum of 5 years. This strict policy exists entirely for your protection.

If someone in your family is struggling with a gambling problem, contact rg999 Support directly. Where possible, encourage that person to self-exclude from their own account. Our team can guide you on what steps to take and what information to provide regarding a family member's account.

Yes, any balance in your account during a cooling-off period or self-exclusion remains completely safe. You can withdraw it once the period ends. No account fees are charged during the break.

Strictly prohibited. rg999 is for users aged 18 and above only. Age is verified during registration and KYC documents may be requested at any time. Any account found to belong to a minor will be closed immediately.

Setting a deposit limit means you will still receive the full bonus corresponding to your deposit amount – no less. In other words, setting a limit does not reduce your bonus in any way. In fact, playing within set limits is better for you in the long run.